Support

How do I cancel my subscription?

Open iOS Settings, tap your name at the top, then Subscriptions, then Homya, then Cancel Subscription. You keep access until the end of the period you already paid for.

Deleting the app does not cancel anything. Only Apple can cancel a subscription, and we have no way to do it for you.

I am on the free trial and do not want to be charged

Cancel at least 24 hours before the trial ends and you are not charged. The paywall showed you the exact date, and you can see it again in Settings under Subscriptions. Cancelling early does not cut the trial short, so you keep the days you have left.

I want a refund

Apple takes the payment, so Apple issues refunds. Go to reportaproblem.apple.com, sign in, find Homya and choose Request a refund. We cannot process it from our side, though we are happy to help you word the request.

I paid but the app says I have not

Tap Restore Purchases on the paywall or in Settings inside the app. Make sure you are signed in to the same Apple Account that made the purchase. If it still will not restore, email us with the date of the charge.

How do I delete everything you have?

In the app, go to Settings, then Delete all my data. It runs immediately after one confirmation and clears your saved designs on the device and in your iCloud, and discards the anonymous analytics identifier.

It does not cancel a subscription and it cannot remove Apple's record of a purchase. Full detail is in the Privacy Policy.

My designs are not on my other iPhone

Homya keeps designs in your own iCloud, so both devices need to be signed in to the same Apple Account with iCloud Drive turned on and some storage free. Check iOS Settings, your name, iCloud. If iCloud is unavailable the app still works and keeps designs on that device only.

A design did not come back

Generating needs an internet connection. If the app said it could not reach the network, reconnect and try again. If it failed for another reason, your free result or credit is not consumed by a failed generation. Try once more, then email us if it happens again.

The result does not look like my room

Photograph the room straight on from the doorway, in daylight, with the whole space in frame. Very dark photos, extreme angles and close ups of a single object give the model too little to work with.

The same photo can also produce different results on different runs. That is how these models work. Try the same look again, or a different one.

It will not open my camera or photos

Open iOS Settings, scroll to Homya, and turn on Camera and Photos. If Photos is set to Limited Access, either select more photos or switch it to full access. We only ever read the one image you pick.

Are my photos used to train AI?

No. Your photo is sent to be redesigned, the result comes back, and the photo is discarded. It is not stored in any database of ours and never becomes training data. The Privacy Policy sets out exactly who touches it on the way.